01Help us help you fast
One email with the right details usually gets solved in the first reply. Include:
- the email address of your Checkbox account (that's how we find you);
- what you were doing, what you expected, and what happened instead;
- a screenshot or screen recording if it's visual;
- your device model, and whether you're on iOS or Android.
02Account & data requests
Access, export, correction and deletion requests are honored for every user — most of it is available directly in the app. Deleting your account is Profile → Delete account; the web request path is at checkbox.my/delete-account. The full detail of what we store and why lives in the Privacy Policy.
03Report content or a user
Every message, profile, coach and live session in Checkbox can be reported from the surface itself, and any user can be blocked. Reports are reviewed within 24 hours. If you prefer email, write to support@checkbox.my with a link or screenshot of the content.
we read everything.